Yes and No. We do ship to other countries but not made purchases via this website. If you wish to purchase and your location is out of Malaysia, please email us at sales@hbteam.my and we will provide you a quotation.
You may contact us via live chat (below the corner on the right side of this page), email (sales@hbteam.my), Facebook (https://www.facebook.com/mechanixathbteam/) or contact us at 03-7887 1279.
You may track your order here http://hbteam.my/track-your-order/, email us your purchase details at sales@hbteam.my or even contact us at 03-7887 1279.
If you wish to cancel or change your order, please immediately email us your purchase details to sales@hbteam.my or contact us at 03-7887 1279.
You can return the product that was purchased directly from us by walk-in or courier it back to us. The delivery charges however, must be borne by the sender/customer. All goods sold are non-refundable, only exchangeable with product within the same price. If goods are of higher price, the balance must be paid by the buyer/customer.
Depending on the date and time the purchase was made, goods will only be sent out once payment is captured. Once goods are sent out, it will depend on location. Within Klang Valley is 1-2 working days, Peninsular Malaysia is 2-3 working days and Sabah/Sarawak/Labuan is 3-4 working days .
We use GDEX (GD Express Sdn Bhd) for all our delivery/courier service.
Warranty is only valid for factory defective goods e.g missed stitching, tear, peeled, cracked etc. If goods are used, soiled and so forth, warranty will not be eligible. Damaged caused during delivery will be reviewed and must be reported to us as soon as possible, as the courier service provider will be responsible.
Depending on the items/goods sold and case to case basis, if stock is still available or whether goods are promotional products. Customers/Buyers will need to provide valid reason in order to request for a replacement and approval will be subjected to management approval.